OnStay is the premium concierge service short-term rental hosts use to give every guest a stay that feels personally hosted. A QR code goes in the property, the guest scans it on their phone, and they get instant voice or text answers about the specific quirks of that home — where the lockbox is, how the fire pit lights, which switch turns on the deck heater, which neighbor handles a missed trash pickup. The concierge is trained on each host's actual property knowledge, so answers are accurate and specific — not generic chatbot responses. Available in 90+ languages automatically. No app download required for guests; works in any mobile browser. Hosts manage everything from a single dashboard: ingest their existing house manual and listing details once, then let the concierge answer in their voice 24/7. Built and run by a ten-year Airbnb Superhost who has personally exchanged 24,629 guest messages and lived the problem.
Onboarding takes minutes, not days. Hosts paste an Airbnb or Vrbo listing URL into OnStay, and the system pulls all the public information — bedrooms, amenities, location, photos. The host then uploads any private documents they have (welcome book, house rules, Wi-Fi password, smart-lock instructions) and OnStay's adaptive interviewer asks a handful of follow-up questions to capture the tacit knowledge only the owner could provide: where the spare hair dryer lives, which breaker controls the patio lights, which neighbor to ask if the trash gets missed. The result is a per-property knowledge base that lives in the dashboard. From there, the host prints the QR code, places it on the kitchen counter, and the concierge handles guest questions 24/7. Hosts can review every conversation, edit the knowledge base, and improve answers over time.
Guests open their phone camera, point it at the QR code in the property, and a chat window opens immediately in their browser — no app, no signup, no friction. They can type a question or hold a button to speak it. The concierge replies in their phone's language (44 supported automatically) using only the information the host has approved. Common questions handled instantly include the Wi-Fi password, how to use the hot tub, parking instructions, check-out time, restaurant recommendations within walking distance, and what to do if they accidentally lock themselves out. Because the concierge knows the actual property — not just generic vacation rental tips — the answers feel personal and accurate. Guests get the late-night question answered without waking the host, and the host gets back to their evening.
OnStay has two parts: the one-time Concierge Setup, which captures the property's tacit wisdom into a trained concierge, and the ongoing subscription that lets the concierge answer guests in your voice, 24/7. Concierge Setup is $199 for the first property and is included on the first invoice if the host continues after the 7-day trial. The subscription is portfolio-sized: Solo at $19 per month for one property, Growth at $35 per month for up to three, Portfolio at $79 per month for up to ten, and Business at $149 per month for up to twenty-five. Hosts with more than twenty-five properties get custom Enterprise pricing. Every subscription tier includes every feature — voice concierge, text concierge, multi-language support, dashboard, knowledge base management, conversation history, and analytics. New hosts get a 7-day free trial; payment method is collected at the last step of onboarding, no charge happens until day 8, and hosts can cancel anytime during the trial. Annual billing saves about two months versus paying monthly. There are no per-guest charges, no per-message fees, and no surprises on the invoice.
Three things separate OnStay from generic chatbots and traditional FAQ pages. First, the knowledge base is per-property and host-curated, so answers are specific to that exact rental, not generic advice — and the questions guests actually ask are mostly property-specific, the kind no generic chatbot can answer (how the record player works, which switch controls which lamp, where the dishwasher pods live). Second, the QR-code entry point removes every barrier between a guest's question and a useful answer; there's no app to download, no account to create, no portal to navigate. Third, the system is built by a ten-year Airbnb Superhost who has personally hosted 1,062 reservations, welcomed 3,392 guests, earned 756 reviews at a 4.94-star average, and exchanged 24,629 guest messages, so the product is shaped by actually living the problem rather than imagining it.