The concierge knows how that exact property works, answers guest questions naturally by voice or text, and brings in the host when judgment, permission, or human intervention is needed. Guests open the concierge from the property's QR code or another supported channel without creating an OnStay account.
OnStay brings together public property pages, the property website, guest files, and the details only the host knows. Those sources stay connected to the correct property and power its concierge's answers. When the available property knowledge is not enough, the concierge says so and escalates instead of inventing an answer.
The host supplies the property sources and completes the guided interview and sign details. OnStay then prepares the concierge. Your concierge becomes available when setup is complete. OnStay shows the host anything that still needs input.
Guests can ask about Wi-Fi, arrival, parking, appliance use, checkout, property rules, and local recommendations. The concierge answers in the guest's own language, across the channels configured for that property. Safety concerns, unknown answers, and explicit requests for the host follow the escalation path.